🧠Concept: AI Employees

Understanding AI Employees in Motion

AI Employees are Motion’s answer to the future of work. Instead of treating AI as a one-off assistant or generic chatbot, Motion lets you create specialized digital teammates — each with a defined role, clear responsibilities, and access to the same shared context as the rest of your team.

The purpose is simple:

• Scale execution by offloading repeatable, time-consuming tasks.

• Save hours every week by automating coordination and prep work.

• Increase reliability by grounding AI in your projects, docs, and workflows.

• Keep humans in control with built-in reviews, approvals, and transparency.

Think of AI Employees as teammates who never forget context, don’t burn out, and can be multiplied at scale. A Customer Success team might deploy one to generate client briefs and another to handle status updates. A Product team might assign one to draft release notes while another summarizes user feedback.

This guide explains the core concept of AI Employees, how they work inside Motion, and the use cases where they deliver the most impact — all tied back to metrics like time saved, volume handled, and value delivered.

At a Glance

• Core Concept: AI Employees are specialized digital teammates inside Motion. They’re built to take on repeatable, time-consuming work so humans can focus on strategy and decision-making.

• Use Cases: From drafting client briefs to preparing meeting summaries, generating updates, or handling project coordination, AI Employees save hours, increase consistency, and scale execution across teams.

• CSM Resources: See how Customer Success teams use AI Employees in the field — with real metrics on time saved, volume handled, and adoption impact.

• Best Practices: Guidance on when to create, reuse, or retire AI Employees — plus how to monitor outputs, measure impact, and maintain trust.