Working With Others (Team Subscriptions) FAQ

1. Are the workspaces I created privately on my individual subscription publicly available to my team?

• No, the workspaces you created privately on your individual subscription will remain private. Team members will only have access to workspaces they’ve been added to.

2. Are the tasks I created privately on my individual subscription publicly available to my team?

• No, your privately created tasks will not be visible to your team members. You need to move them to a shared workspace for your teammates to see. Until then, they will remain in your "My Tasks (Private)" workspace.

3. I added a member, but they can’t access their account. Help!

There are a couple of things you can try:

• Ensure they are joining using a computer browser: Onboarding via a mobile browser is not currently supported.

• Re-add the member: In the Team Settings tab, try removing the member and re-adding them.

If these steps don't resolve the issue, please reach out to our support team via chat or email us at [email protected] for further assistance.

4. Why am I seeing an error that the person I’m trying to add to my team is “not eligible to be invited”?

Motion only allows one unique email per account, and the member with the email address you're trying to add is already part of an existing team. You can contact support for further review and assistance.

5. Can I see all my teammates' tasks in a team subscription?

Teammates can create tasks in both private and shared workspaces. You can only see tasks that have been added to public workspaces. However, you can use the “Team Schedules” view in the workspace view to see your teammates' tasks across workspaces.

6. How many members can I add to my team?

We have team bucket sizing to accommodate any team size. If you require more than 50 seats, please reach out to support for assistance or contact our Sales team for the Enterprise plan.

7. How do I view my teammates’ calendars?

Toggle on their calendars in the "Frequently Met With" section to view your teammates calendar events. Their calendars must first be shared with you; otherwise, your teammates' calendars will not appear in the Frequently Met With calendar list.

8. How do I schedule a meeting with my coworkers, ensuring it works with their schedules?

There are two ways to do this:

• Search Teammates: In the Calendar tab, enter their emails in the text box to display their schedule on your Motion calendar. Pick a time that works best for everyone! This is recommended for internal meetings.

• Booking Link: Schedule meetings with colleagues and external guests by adding their emails to the "Attendance requirements" in the booking link settings. The booking link will display the availability of both you and your colleagues.

9. Can I assign a task to multiple people?

No. In Motion, a task can only be assigned to one person. This is because each task is directly linked to an individual’s calendar. If a task were assigned to multiple people, Motion wouldn’t know which calendar to place it on; especially if one person is available while another is not. To involve multiple people, you can:

• Assign the task to one owner (who is responsible for completion).

• Duplicate the task and assign them to others, so everyone has it scheduled on their own calendar.