Account and Login FAQ

1. I forgot my password. How do I reset it?

If you’ve forgotten your password, go to the login page and click “Forgot Your Password?” Enter the email address associated with your account, and you’ll receive an email with a link to reset your password. To access the login page click [here].

2. Why is it saying I don’t have permission when connecting my calendar for the first time?

If you're seeing a permission error when trying to connect your calendar, it's likely that your organization's admin needs to grant permission for third-party applications to integrate with Motion.

For Google calendars, you can follow the steps outlined here: Google OAuth Instructions.

For Microsoft calendars:

1. Log in to your Motion account.

2. Visit https://app.usemotion.com/add-account.

3. Click on "Continue with Microsoft."

4. In the pop-up that appears, tick the box for "Consent on behalf of your organization."

5. Click "Accept," and Motion should now be accessible for your organization.

3. Can I change my email address?

Yes! Just reach out to our support team via the in-app chat or via email at [email protected] and provide the new email address that you’d like to use!

4. Why didn’t I receive the set up email?

If you haven't received the email, it's likely that you've entered an incorrect address, or it may have been routed to your "Junk" or "Spam" folders. Please check there to see if it's been filtered.

If you still can't find it, no worries! You can easily set up your account on a computer browser by:

1. Visiting the Motion website at https://www.usemotion.com/ on any desktop browser.

2. Click the “Try Motion for Free” button to begin the registration process.

3. Choose your preferred login method: Google, Microsoft, Apple, or sign up using your email and password.

4. Select the plan that fits your needs: Individual or Team Trial. The Team Trial is ideal for collaborative work.

5. Choose your subscription: Pro AI or Business AI, and provide your billing information. A $1 card hold is placed to verify your account, but it will be released in a couple of days.