❓Calendar Syncing FAQ

1. Can I sync multiple calendars with the same email?

No, Motion only supports linking one unique email address at a time.

2. Why aren’t my tasks syncing to iCloud?

Tasks from Motion only sync to Google or Microsoft Outlook external calendars. iCloud currently does not support task synchronization, so tasks will not appear in your iCloud calendar. This isn Apple limitation and not a Motion limitation.

3. Do I need to add my calendar to 'My Calendars' for syncing?

No, Motion automatically syncs all connected calendars, even if they aren’t listed under 'My Calendars.'

4. What happens if I delete an event from Motion?

Deleting an event in Motion also deletes it from your external calendar (Google, Apple, Outlook) as part of bi-directional sync.

5. Why is there a delay in my iCloud events appearing in Motion?

You may experience a delay of up to 10 minutes when syncing with iCloud calendars. Don’t worry if you don’t see an event you added in iCloud right away — it will show up within that time frame.

6. I was invited to a meeting. Can I change the event details?

If you're a guest in the meeting, you would not be able to change the event, unless permission is set by the host of the meeting. Changes to the event (e.g., time, title, or attendees) can only be made by the host or the event organizer.

7. "How can I remove my main calendar from an old account and use it with my new account? It's saying it's being used on another account."

This happens because our system only allows one email to be designated as a main calendar on one Motion account at a time. If you no longer have access to your old account, our Support team can handle this for you! Please send us a message via chat or email at [email protected] for assistance.

8. Can I add travel time to recurring events?

Currently, travel time is only supported for one-off events. Additionally, travel time is only available for Google and Outlook calendars.

9. Why do I see a banner at the top of my Motion account that says, "We can't access your calendar <email address>"?

This banner appears when Motion loses connection to one of your calendars. This can happen for several reasons, such as:

• The password for your calendar account was changed.

• The calendar account is no longer active or valid (for example, if the email domain has changed).

• The calendar itself is no longer active.

To fix this issue, you can:

1. Click Reconnect Calendar to restore the connection.

2. Click Remove Calendar if you no longer want to use that calendar with Motion.

3. Click Manage Calendar to view and manage all your connected calendars.